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In order to troubleshoot the errors that the users get in some cases, we need access to the logs from their device.

In case you have any error within the app, we recommend to:

  1. Prepare an email with a description about the error you are getting.
  2. Attach the CountThings app logs.

    The path for logs on your computer/laptop is: C:\ProgramData\Dynamic Ventures, Inc\Counting App\CountThings\Logs and it should look as in images below:

    Click on each folder until you reach the logs.

  3. Attach the logs to the email.
  4. Add as receiver and send it.

Our Support team will follow-up as soon as possible.

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